I have paid an overdue invoice. When will my server be unsuspended?
As soon as the payment is received, the billing system restores network access to your server, and you will be able to connect to it and continue working within a few minutes. All programs and processes started earlier keep running on the server, because suspension only disables network access, while the server itself (and all programs on it) keeps running.
- 144 Users Found This Useful
Related Articles
I forgot the administrator password for my server
To recover a forgotten or lost password yourself, you can use various specialized software. You can find detailed information about it and various instructions using search engines. The simplest and fastest method, using the KON-BOOT utility,...
I can't connect to my server
If you have any trouble connecting to your server, please follow the instructions below before contacting technical support. We also recommend that you carefully read our tips on contacting technical support!
Step 1. Check the server statusLog in...
How is a server blocked?
If your server has been blocked or suspended (due to an overdue abuse complaint, network scanning or late payment), network access to it is blocked, although the server itself keeps running (running programs continue to work, but there is no...
Why do I have to pay for the time my server was suspended?
Q: I had financial problems and didn't manage to pay the invoice for my server on time. It was suspended and remained suspended for 6 days until I was able to renew it. Why do I have to pay for these 6 days while the server was suspended and I...
When are invoices issued and when are they due?
Recurring (monthly, etc.) invoices are generated automatically 14 days before the service end date and must be paid strictly within this period. A notification about the new invoice is sent to your contact email. Reminders are also sent 5, 3, 2...