Technical support
Administration packages description
"Basic Administration" The package includes the following tasks:1. Recovery (reset) of a lost root / administrator password2. Setting up automatic logon and automatic startup of programs when the server starts / reboots.3. Help with managing...
I can't connect to my server
If you have any trouble connecting to your server, please follow the instructions below before contacting technical support. We also recommend that you carefully read our tips on contacting technical support! Step 1. Check the server statusLog in...
Tips for contacting technical support
Note: this article is a work in progress and new tips are added to it from time to time. To have your request processed as quickly as possible, follow the recommendations below. Requests created without following these recommendations will be...
What are emergency tickets?
Emergency tickets are urgent support requests for which the client pays an extra fee to have them handled promptly. Such requests are processed around the clock, regardless of the technical support department's working hours. An emergency request...