For security reasons and to fight spammers, outgoing connections to port 25 (to SMTP servers) are blocked by default on all VDS servers. If you need access to port 25 to send email, open a corresponding ticket with technical support. In it you must do one of the following:

- specify the IP addresses of the SMTP servers you need access to (up to 3)
OR
- add a prepayment for 3 months of VDS rental at your current plan to your account balance
OR
- attach a scanned copy of your passport confirming your registration details to the request

Once the ticket is processed, your VDS will get access to the SMTP servers you specified, or to any SMTP server if you made a 3-month prepayment or provided a scanned copy of your passport.

  • 181 Users Found This Useful
Was this answer helpful?
Related Articles
Extending a logical partition after an HDD upgrade
On Windows Server 2008:1. Make sure the "Virtual Disk" service is running on the server. To do this, run the following commands one after another: sc config vds start=  autonet start vds 2. Open "Server Manager" and select "Storage" -> "Disk...
I want to switch to a different plan. How do I do that?
The ability to upgrade (move to a larger plan) is one of the advantages of virtual servers. You can start with a minimal server configuration and move to more powerful configurations as needed. All your data, programs and settings are preserved....
How is a server blocked?
If your server has been blocked or suspended (due to an overdue abuse complaint, network scanning or late payment), network access to it is blocked, although the server itself keeps running (running programs continue to work, but there is no...
Questions about antivirus protection and firewall on the server
Q: What antivirus protection is installed on the server? A: An antivirus is not part of the operating system and, accordingly, is not included in its distribution. Q: Do I need to install additional software (antivirus, firewall, etc.) to...
Tips for contacting technical support
Note: this article is a work in progress and new tips are added to it from time to time. To have your request processed as quickly as possible, follow the recommendations below. Requests created without following these recommendations will be...