If you paid our invoice via Robokassa or Interkassa, but the invoice is still marked as unpaid, it means our system has not yet received a payment notification from Robokassa or Interkassa. In 99% of cases this is caused by a problem with crediting your payment on their side.

You need to contact their support (Robokassa or Interkassa) yourself to check and clarify the status of your payment (only the payer can resolve this; we have no way to do it). As soon as they process the payment, our system will immediately receive the payment notification, your invoice will be marked as paid, and your server will be renewed.

If you paid via Webmoney, first make sure the payment was actually completed successfully (i.e. it appears in your payment history). If so, take a screenshot of the history and open a ticket with our technical support, stating the number of the invoice you paid, the number of the wallet you paid from, and attach the screenshot you took. We will check whether the funds have actually arrived in our Keeper and, if everything is in order, credit the payment manually.

  • 126 Users Found This Useful
Was this answer helpful?
Related Articles
I forgot the administrator password for my server
To recover a forgotten or lost password yourself, you can use various specialized software. You can find detailed information about it and various instructions using search engines. The simplest and fastest method, using the KON-BOOT utility,...
I can't connect to my server
If you have any trouble connecting to your server, please follow the instructions below before contacting technical support. We also recommend that you carefully read our tips on contacting technical support! Step 1. Check the server statusLog in...
How is a server blocked?
If your server has been blocked or suspended (due to an overdue abuse complaint, network scanning or late payment), network access to it is blocked, although the server itself keeps running (running programs continue to work, but there is no...
Why do I have to pay for the time my server was suspended?
Q: I had financial problems and didn't manage to pay the invoice for my server on time. It was suspended and remained suspended for 6 days until I was able to renew it. Why do I have to pay for these 6 days while the server was suspended and I...
When are invoices issued and when are they due?
Recurring (monthly, etc.) invoices are generated automatically 14 days before the service end date and must be paid strictly within this period. A notification about the new invoice is sent to your contact email. Reminders are also sent 5, 3, 2...