Billing questions
How can I find out until what date my server is paid?
You can see the date until which your server is paid in the client area, under the "My Servers" menu. The date is shown next to each server in the "Paid Until" column Please note: the invoice for the next month will be issued 7 days before that...
How do I pay an invoice using my account balance?
If you want to pay an existing invoice using funds from your account balance, go to the "My Invoices" section of the client area, choose the invoice you want to pay and click the "view invoice" link next to it. When viewing an unpaid invoice, if...
How do I renew my VDS server?
To renew your VDS, simply pay the invoice issued by the system. To do this, go to "My Invoices" in the client area and click the "View Invoice" link next to the unpaid invoice. On the page that opens you can review the invoice details and choose a...
How is a server blocked?
If your server has been blocked or suspended (due to an overdue abuse complaint, network scanning or late payment), network access to it is blocked, although the server itself keeps running (running programs continue to work, but there is no...
How is traffic counted?
Traffic accounting is governed by our Terms of Service. This article provides explanations, answers to common questions and examples. Q: How is traffic counted? A: Your plan specifies the total amount of traffic (incoming + outgoing) that your...
How to pay with USDT TRC20
To pay an invoice with Tether USDT (TRC20, Tron network), transfer the exact amount to our wallet address shown on the invoice payment page.Please do not send payments in other stablecoins or on other networks (including USDT ERC20 on the ETH...
I have already paid the invoice, but it is still marked as unpaid. What should I do?
If you paid our invoice via Robokassa or Interkassa, but the invoice is still marked as unpaid, it means our system has not yet received a payment notification from Robokassa or Interkassa. In 99% of cases this is caused by a problem with...
I have paid an overdue invoice. When will my server be unsuspended?
As soon as the payment is received, the billing system restores network access to your server, and you will be able to connect to it and continue working within a few minutes. All programs and processes started earlier keep running on the server,...
Internal transfer system
With the internal transfer system (menu "Billing and Payments" -> "Internal Transfer") you can transfer funds from your client area account balance to the balance of any other user of our service - your friends, partners, etc. - or pay their...
Prices of additional resources for VDS
Additional RAM options and prices:For S1, you can add 1GB of extra RAM (2GB in total). The upgrade costs 3 EUR/month;For S2, you can add 1GB of extra RAM (3GB in total). The upgrade costs 4 EUR/month;For S3, to increase RAM you need to switch to...
What happens if I pay an invoice late?
Invoices are generated automatically 7 days before your services expire. If you do not pay the invoice within a week and the payment becomes overdue, your server will be automatically suspended. After that, you have another 7 days to settle the...
What is a setup fee?
What is a "setup fee"?It is a small one-time payment for activating a new server, similar to a mobile operator's "connection fee" or an "entrance fee" in a cooperative.Do you charge a setup fee?All our servers are available without a setup fee....
When are invoices issued and when are they due?
Recurring (monthly, etc.) invoices are generated automatically 14 days before the service end date and must be paid strictly within this period. A notification about the new invoice is sent to your contact email. Reminders are also sent 5, 3, 2...
Why do I have to pay for the time my server was suspended?
Q: I had financial problems and didn't manage to pay the invoice for my server on time. It was suspended and remained suspended for 6 days until I was able to renew it. Why do I have to pay for these 6 days while the server was suspended and I...