New client questions
Extending a logical partition after an HDD upgrade
On Windows Server 2008:1. Make sure the "Virtual Disk" service is running on the server. To do this, run the following commands one after another: sc config vds start=  autonet start vds 2. Open "Server Manager" and select "Storage" -> "Disk...
How do I change the administrator password?
Important: The new password must be at least 10 characters long and contain uppercase and lowercase letters plus digits; otherwise you will get an error saying the password does not meet the security requirements.Option 1.To change the...
How do I copy files to my server via the clipboard?
Files are copied between your computer and the remote server via the clipboard. For this to work, you need to enable the corresponding local resources in your RDP client settings: 1. Launch the RDP client on your computer: "Start" -> "Run"...
How do I reboot my VDS server?
Normal software reboot  This is a restart of the server performed by the OS itself. It happens when you click "Start -> Shut down -> Restart" on the server or use other software means (for example, answer YES to a "restart required"...
How is traffic counted?
Traffic accounting is governed by our Terms of Service. This article provides explanations, answers to common questions and examples. Q: How is traffic counted? A: Your plan specifies the total amount of traffic (incoming + outgoing) that your...
How to connect to your server via Remote Desktop (RDP)
You connect to Remote Desktop using an RDP client. The RDP (Remote Desktop Protocol) client is built into all versions of Windows starting with Windows XP. On Linux you can use rdesktop, FreeRDP or Remmina; on Android, install the RD Client app by...
How to increase or disable the inactivity timeout
By default, when you work with a Windows VDS via Remote Desktop and do not perform any actions on the server for more than 10 minutes, the server turns on a screensaver, and you have to enter your password again to dismiss it. This is done for...
Important information for new clients!
Under construction
Phone number verification
In accordance with our Terms of Service, all new clients must verify the phone number provided during registration within 12 hours after their VDS is activated. If the phone number is not verified, the VDS will be suspended for up to 7 days. If...
What is the VNC console and why do I need it?
We provide all our clients with access to the server console via the VNC protocol. In fact, it is the same as a KVMoIP connection for dedicated servers: with the VNC console you can see what is happening on your virtual machine's screen and...
Why are ports 135,137-139, 455, 1433 blocked?
Access (incoming network connections to the VDS server) to ports  135 (RPC, DCOM), 137-139 (NetBIOS), 455 (microsoft-ds) is blocked to counter the most common virus attacks on these ports that exploit vulnerabilities in system services. For the...